— Contact

Real humans, fast replies.

Pick the channel that fits. Most support tickets get a first reply inside two hours during business days.

Support
Stuck on an app?
App Store installs, billing, bugs, or how-to questions. Fastest for anything Propel-specific.
support@propelcommerce.ioFirst reply in ~2h (business days)
Sales
Thinking about Pro or custom plans?
Volume pricing, agency partnerships, or multi-store deployments — talk to a human before you install.
support@propelcommerce.ioReply within 1 business day
Press & partnerships
Something bigger in mind?
Media requests, integration partners, or joint content. We're selective but fast.
support@propelcommerce.ioReply within 3 business days
Security
Reporting a vulnerability?
Responsible disclosure appreciated. We respond to every report and credit researchers with permission.
support@propelcommerce.ioAcknowledged within 24h
— Company
Propel Commerce / Alcaris Inc.
British Columbia, Canada
— Mailing
170-422 Richards St
Vancouver, BC V6B 2Z4
Canada
— Hours
Monday – Friday
9 AM – 6 PM PT